Refund policy

1.1 Order Cancellation:
          At The Prink, every order is custom-made and personalized exclusively for you. To ensure timely delivery, our systems are highly automated, once an order is placed, it immediately enters our workflow for processing and printing. Our team will do their best to help you cancel it but it is not guaranteed.

          Orders can be cancelled only if orders not yet been processed. Personalized products are non-refundable or exchangeable.

1.2 Quality Issues:
          If your personalized item arrives with a quality defect or manufacturing issue, please contact us within 2 days of receiving the product. We require videographic evidence of the issue.
          We will either issue a send a replacement product at no additional cost, depending on your preference and the nature of the issue.

1.3 Incorrect Personalization:
          In the event that we make an error in personalization, please notify us within 2 days of receiving the product. We will gladly replace the item with the correct personalization or issue a coupon code for the same value, whichever you prefer.

1.4 Non-Delivery:
          If your order does not arrive and has returned to us, please contact us. We will investigate the matter and either reship your order or issue a coupon code at your request.

1.5 Personalized Items:
          Please note that personalized items are non-refundable or exchangeable. In case of quality issue, incorrect personalization, or non-delivery as outlined above we will reship your order or issue a coupon for that value.

1.6 Delivery Delay:
          Please note that refunds cannot be initiated if the issue arises from your actions, such as typos, incorrect or incomplete address details, or an incorrect recipient contact number.

1.7 Replacement of Damaged product during transit:
          Only one (1) damage replacement can be claimed per order.
           If the replacement product sent against the first damage claim is also damaged in transit, no further replacement will be provided.

          Delivery times and dates mentioned are approximate estimates. We will make every reasonable effort to deliver Prink Products within the specified time, but we cannot accept liability for any delays.

The Prink reserves the right to amend this policy at any time.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support@theprink.in.