I would kindly request, if you can please send 150 back, I'm not very sure for next purchase. It was Prink mistake, so why shall I bear the loss?
Dear Customer,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. We understand your concern and we assure you that we take full responsibility for the mistake.
We have initiated a refund of 150 to your account as a gesture of our sincere apologies. Please allow 3-5 business days for the refund to reflect in your account.
We value your patronage and hope to have the opportunity to serve you better in the future.
Best regards,
Nandhini
Customer Service Team
Do not pay for express shipping,
Very bad customer service, cannot connect to anyone for queries or help.
Don't rely on them for your special moments
Dear Natesan,
Thank you for taking the time to leave a review. We apologize for any inconvenience you may have experienced with our customer service. We understand the importance of your special moments and we are truly sorry that we were not able to provide the level of support you deserve.
We were experiencing a peak in volume of inquiries, which may have caused delays in our response time. We are continuously working towards improving our customer service and we will take your feedback into consideration.
Again, we apologize for any frustration this may have caused and we hope to have the opportunity to assist you better in the future.
Sincerely,
Nandhini
Customer Service Team