Return Policy

Return and Refund Policy

We strive to provide unique and personalized gifts that bring joy to our customers and their loved ones. Due to the custom nature of most of our products, we have a specific return and refund policy.

Returns:
- Personalized Items: We do not accept returns for personalized items, as they are uniquely crafted for each customer.
- Non-Personalized Items: At this time, we do not accept returns for any products in our store.

Quality Issues:
- If you receive a product with a quality issue, please contact our customer service team within 7 days of receiving your order. We will review the situation and determine the best course of action.
- Potential resolutions may include a replacement, partial refund, or full refund depending on the specific issue.

Late Delivery:
- If your order arrives significantly later than expected, please contact our customer service team. We will assess the situation on a case-by-case basis.
- Compensation for late delivery will be determined based on the circumstances, and may include a partial refund, full refund, or store credit.

Contacting Customer Service:
To report a quality issue or late delivery, please email our customer service team at support@theprink.in with the following information:
- Order number
- Detailed description of the issue
- Photos and videos of the product when opening

Our customer service agents are committed to ensuring your satisfaction and will respond to your inquiry within 48 hours.

Note:
This policy is subject to change at any time without prior notice. Please review this policy periodically for updates.