Help centre
Track your order
Log in with your order details to see where your gift is — from design and printing to packing and delivery.
Log in with your order details
Use the email address you ordered with and your order number.
Need to add photos to your gift? Upload your photos
Can't find your order number?
- WhatsApp — open the order confirmation message we sent you. The order number starts with #.
- Email — search your inbox for the order confirmation from The Prink. The number is in the subject and at the top of the email.
- Use the same email you entered when you placed the order (also check spam / promotions).
- Still stuck? Message our support team with your name and the email or phone number you ordered with — we'll find it for you.
What you'll see
- Every order placed with your email, newest first.
- Where each gift is: waiting for photos, being designed, printing, packing or shipped.
- Courier and tracking number once your gift is on its way.
